M+ Internship Programme -2024/2025- Summer - Visitor Services

The Programme

The M+ Internship Programme, supported by The Robert H. N. Ho Family Foundation Hong Kong, is a unique opportunity for those who are interested in developing a career in the museum field.  

You will work closely with the M+ team full time for a period of one year, gaining both practical and theoretical training.

This intake will take place from August 2024 to August 2025.

The Visitor Service Internship offers training on managing the smooth frontline operation with a courtesy mindset.  

The intern is responsible for the visitor services related functions, including management of Information Desk, Cloakroom and related service touch points within the museum, response to enquiries, crowd control management, assist in artwork safety and crisis handling, etc.  

The intern participates in the visitor service daily operation in museum, including visitor engagement for collecting feedback, manpower allocation and service standard monitoring, managing Information Desk and Cloakroom service, and related administration work of frontline operations. 

You will be able to:

• gain practical training in daily operations of a major Museum.
• gain an understanding of how content and the visitor experience influence Visitor Services team planning.
• learn about how to plan a smooth frontline operation with excellent visitor experience of a world-class Museum; and
• assist on a broad range of projects that support the business reporting requirements across the museum.   

Required Skills and Abilities

You need to:

• be a permanent resident of the Hong Kong Special Administrative region.
• possess bachelor's degree or above in any disciplines.
• possess an approachable personality, cheerful, proactive, customer-centric, flexible, adaptive to change and detail-minded mindset.
• demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others 
  have excellent oral and written communication skills in English and Chinese; and
• require working on weekends and public holiday and occasional evening works according to the duty roster assigned. 

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries.

In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world’s leading cultural institutions.  

Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong’s historic balance of the local and international to define a distinctive and innovative voice for Asia’s twenty-first century. 

About Us:

Stretching across 40 hectares of reclaimed land, the West Kowloon Cultural District is one of the largest cultural projects in the world, blending art, education and open space.  

Its vision is to create a vibrant cultural quarter for Hong Kong where the local arts scene can interact, develop and collaborate. Providing 23 hectares of public open space with two kilometres of vibrant harbour-front promenade, it will also include a variety of arts and cultural facilities that will produce and host world-class exhibitions, performances and arts and cultural events.  

A Development Plan for the District, based on well-received Foster + Partner’s Conceptual Plan, was approved by the Chief Executive-in-Council in January 2013. Overlooking the magnificent Victoria Harbour, the District will begin to take shape over the next decade.