TRAINEE: KYC Existing Client Management Case Lead

RESPONSIBILITIES

• Manage a client’s portfolio and act as the main point of contact for review and remediation.
• Maintain contact database: FO owner and client owner (IC) and liaise with teams in Bangalore in charge of list of requirements.
• Control & challenge list of requirements and rational: liaise with KYC teams if needed.
• Monitor the case end to end and ensure completion.
• Escalate to BL when documents cannot be collected and help solve any client’s escalations with the business.
• Where case is approved, follow up until all additional approvals are completed
• Prepare the case for the Client Acceptance Committee where applicable.
• Lead continuous improvement actions like defining strategy sourcing and automation (fintech, robots, vendors, utilities, data providers…).

PROFILE REQUIRED

• Hold a relevant Bachelors or Masters degree in Information Technology, Computer Science, Finance, Business or similar
• Client facing skills – ability to speak to the clients on regular basis and provide accurate and efficient information
• Familiarity with local AML/KYC regulatory and compliance issues
• Analytical skills and the ability to work autonomously
• Ability to work under pressure and handle difficult conversations
• Ability to prioritize and work within tight and changeable timeframes
• Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high priority cases vs the standard ones
• Ability to build and cultivate good working relationships with Business Lines and Clients
• Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
• Transversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantage
• Eagerness to learn and to keep abreast of AML/KYC latest issues and requirements
• Fluent in written and spoken in English.  Chinese and Japanese language skills are a plus

BEHAVIORAL SKILLS:

• Client - Client  focus: I put long term relationship with our clients at the center of my actions, whatever my position 
• Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs 
• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Team Spirit - Collective mindset: I favour the team’s interest over my own results
• Responsibility - Courage: I express my convictions and make decisions with courage and respect.
• Responsibility - Accountability: I make decisions in my scope of responsibilities

This is a fixed term 12 month Trainee contract with Societe Generale. You will form part of the team on a full time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.

BUSINESS INSIGHT

Company Description

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Department Description

The Client Lifecycle Intelligence and Digital (‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’).  As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:

• (KYC) KYC due diligence for both on-boarding and periodic reviews
• (RRD) Management of client reference & regulatory data
• (COO) Project management
• The specific role is the KYC Existing Client Management Case Lead, reporting directly to the Head of KYC Existing Client Management Outreach

The Case Lead/Client Outreach Team is the interface between clients and internal key stakeholders. As a dedicated point of contact, the team is responsible for the maintenance of our existing clients by identifying KYC requirements and collecting all required documents. The team is also the main point of contact for KYC related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization.