Summer Intern -Service Performance-Change Communications- Marketing

What You Will Do

• Assist in customer satisfaction programs, such as conducting interviews and preparing videos for outstanding customer service stories.
• Assist in promoting service excellence programs and change messages by organizing employee communication sessions and preparing digital communications of e-posters and videos.
• Assist in organizing employee engagement activities. Solicit employee feedback and translate into improvement actions.
• Assist in service operational improvements projects through conducting surveys and data analysis for identifying improvement needs and formulating solutions.

Required Skills and Abilities

• Undergraduate in Business Administration, Marketing, Communications, Human Resources or related discipline.
• Highly motivated, agile, and proactive with a strong sense of responsibility.
• Proficiency in MS Word, Excel & PowerPoint. Digital savvy.
• Knowledge of software design and video editing skills an absolute advantage.
• Good command of both spoken and written English and Chinese. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us

#Buildwhatsnext! 

About Us:

At Otis, we are dedicated to connecting you to the people and places that matter.

For over 160 years, we’ve continually reinvented the way our passengers move through the urban world with industry-leading elevators, escalators and moving walkways.