Personal Banking Executive (Digital/Multi-channel) - Contact Centre Business




If you want to work on the latest digital channels and platforms, and you excel in answering customer queries in writing, this represents an ideal opportunity to develop or start a rewarding career in banking.

Joining our Contact Centre as Digital Customer Service Officer, you will handle customer enquiries through various digital platforms and channels. Your role will be to understand their enquiries, then respond in writing to offer relevant investment products, services and solutions that meet their needs.

Through comprehensive and continuous training, on-the-job experience and sponsorship support for relevant qualifications, you have the opportunity to gain knowledge of banking, investment and financial products.

This is a job with interest and variety. Every customer and customer conversation is different, and where you will be provided with the support you need to learn and develop a banking career.

This position may suit a range of different people: you could be just starting on your career journey, looking to re-enter the workforce after a break, looking for a change of career direction, or even looking for a second career in a different life stage.


  • 香港中學會考(HKCEE) 五科合格,包括數學、中文或英文; 或持有香港中學文憑證書(HKDSE)或以上學歷 
  • 能操流利的粵語、英語及普通話;
  • 良好溝通能力,精通電腦及繁體中文輸入速度不少於每分鐘 30 字
  • 每週工作5天,能適應彈性輪班工作 (包括日、夜、週末及公眾假期)
  • 無需銀行工作經驗,我們會提供所需培訓


加入滙豐成為數碼客戶服務主任,您將享有良好的薪酬待遇、季度獎金、輪班津貼(僅適用於指定班次),以及在國際頂尖銀行工作的寶貴經驗及優厚福利,包括 18 天有薪假期、高達 100% 估值或購買價格的員工住房貸款,及以優惠條件享用貸款和信貸等個人銀行服務。


  • A pass in 5 subjects for HKCEE including Maths, plus Chinese or English, or a holder of HKDSE or above. 
  • Good verbal communications skills in Cantonese, English and Mandarin. 
  • Good computer literacy with typing speeds of at least 30 words per minute in Traditional Chinese 
  • Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week. 
  • No banking experience is required as training will be provided. 

Joining our Contact Centre Business offers a great entry point for an exciting future career at HSBC - either to more senior roles in our Contact Centres, or into roles across the broader Wealth and Personal Banking business.

This opportunity offers competitive salary package with quarterly bonus and shift allowances (applicable only to certain shifts) and all the benefits of being with a leading international bank, including 18 days’ paid holiday, staff housing loan up to 100% of valuation or purchase price and employee banking services such as loans and credit facilities. 

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.  We particularly welcome applications from people with disabilities, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry. 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Closed a month ago
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Closed a month ago
  • Job type:Graduate Jobs
  • Disciplines:
    Accounting, Actuarial Studies, Administration, Agriculture, Architecture,
  • Work rights:
    Hong Kong Permanent Resident, Hong
  • Locations:
    Hong Kong


  • Closing Date:31st Dec 2022, 3:59 pm


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