Korean Speaking - Client Solutions Associate - Mathematics - July 2024

The Programme

Client Solutions Associates begin their careers through a comprehensive development program, followed by working with clients first over the phone and then through a series of training to best match everyone's passions and strengths with their career destination.  

Throughout the program, Client Solutions Associates will develop a wide array of skills and provide value to our clients by:

• Developing a deep knowledge base across our business, products, and clients.
• Communicating with impact in person and over the phone while mastering presentation and public speaking skills both internally and externally.
• Asking effective questions in various situations to gather information, uncover needs, and create solutions to foster truly collaborative and consultative partnerships.
• Defining key industry terms and concepts important to FactSet’s clients to be seen as an industry expert.
• Using advanced product knowledge and understanding of FactSet’s product suite to identify and implement solutions specific to client and user workflows including Excel modeling, company research, and portfolio analysis. 

Following the successful completion of the training program, you will quickly become an integral part of the team and start taking up responsibilities as a FactSet Consultant by:

• Managing a group of accounts assigned to you, ensuring that the relationship is healthy, and that the client is getting maximum value out of the FactSet software.
• Customizing solutions to fit with individual client workflows and ensuring that the client can make efficient and accurate decisions using FactSet data and tools.
• Effectively demonstrating the various product lines to clients and providing software training to individuals as well as small and large groups.
• Visiting clients regularly to provide face-to-face support, and training and build strong relationships.
• Working on longer-term projects with clients to enable them to get value out of the FactSet product suite.
• Being effective problem solvers and providing creative solutions to the many questions clients have in and around the use of FactSet.
• Answering day-to-day client queries and providing creative and complex solutions through our helpdesk. 

Required Skills and Abilities

• Native Korean and Fluent in English.
• Fresh graduates or investment professionals with less than 3 years of working experience.
• A bachelor's degree (Finance, Economics, Mathematics, Accounting, MIS, and Computer Science majors are preferred, but all majors will be considered).
• Background or strong interest in the Finance or FinTech industry.
• Strong analytical and problem-solving skills and ability to come up with creative solutions.
• Exceptional communication, interpersonal and client-facing skills.
• Sound working knowledge of spreadsheets (e.g. Excel) and databases.
• Work-based in Hong Kong. 

About Us:

FactSet is a leading provider of financial data and analytic applications for investment management and investment banking professionals around the globe.  

FactSet offers instant access to financial data and analytics to thousands of analysts, portfolio managers, and investment bankers at the world’s financial institutions. FactSet’s business is built on the creative use of technology and an unwavering dedication to client service.  

We remain on the cutting edge by continually developing and refining our software. Our tools enable clients to perform investment research at the most sophisticated level.  

We offer individual consultant contacts, 24-hour personal support, and dedication to our users for client service that is unsurpassed in the industry.