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Intern - Customer Services - Part Operations

The Programme

Mercedes-Benz Hong Kong Limited (“MBHK”) is responsible for the wholesale business for all imported passenger vehicles and commercial vehicles under the brand name of Mercedes-Benz and smart in Hong Kong and Macau.  

A chance to unleash your potential by participating our Internship Program for both local and overseas student.

Successful candidates will be employed by MBHK in Customer Services Department (Parts Operations). With this opportunity, you are capable to prove your skills and knowledge, gain new experience and attain industry-specific knowledge.

Expected Start Date & Duration - Immediate, 6 Months (5-day Full-time work week) - Full commitment to the internship period is expected. 

What You Will Do


Claims Management:

  • Support all claims activities including customer claims request and claim submission to HQ.
  • Parts Return arrangement.
  • Maintain claim logbook record.
  • Parts scrapping and witness activities in central warehouse. 

Customer Enquiries:

  • Support to answer customer inquiries including stock availability check and order status update. 

Daily Operation Support:

  • Daily email reports to our dealer.
  • Provide pre-alert and packing list information to our dealer. 

Ordering Support:

  • Support goods receipts. 


  • Support P&MM Ad-hoc project (More Mercedes, communication write up etc.). 

Required Skills and Abilities

  • Undergraduate student in any disciplines.
  • Passionate in automotive industry.
  • Independent, high motivated and good team player.
  • Strong sense of accountability with good analytical skills.
  • Good command of written and spoken English.
  • Proficient in MS Words, Excel & PowerPoint.
  • Fresh graduate will also be considered. 
Closing in 9 days
Closing in 9 days
  • Job type:Internships
  • Disciplines:

    Customer Service, Operations

  • Citizenships:

  • Locations:

    Hong Kong

  • Closing Date:10th Dec 2021, 6:00 pm


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