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Customer Care Officer, Premier Relationship - Contact Centre Business

在匯豐建立您的客戶服務事業

如果您想投身於銀行服務行業,開始 一份有回報的工作,歡迎加入匯豐的客務服務團隊。
通過我們全面的培訓計畫,您會全面地認識銀行各種產品以及服務,讓您在面對客人的電話查詢時能夠靈活地運用您所學的知識,提供適當的產品以及解決方案。

這份工作涉及的服務範圍甚廣,在面對每個客人不同的查詢時,您將會學習到更多的銀行知識。匯豐客戶服務團隊也會成為您強大的後盾,協助您排解客人的疑難。

卓越理財客戶服務主任 — 客戶服務中心

您將處理卓越理財客戶的來電咨詢,聆聽並理解客戶需要,以提供合適產品、服務和解決問題的方案。

加入我們客服行列的首要條件是: 您須備有香港中學會考或香港中學文憑考試及格,包括數學加中文或英文,或更高學歷;  能說流利的粵語、英語和普通話;  備以客為先的服務態度及優秀的溝通技巧,以積極的態度理解客戶需要並提供解決方案。

這個職位適合來自各行各業的人才,無論您是剛投身社會、轉行或二度就業,即使沒有相關工作經驗, 我們也歡迎您加入滙豐客戶服務團隊。我們會為您提供所需的培訓,並通過在職訓練及團隊分享讓您充分地了解銀行業務。

這是一個五天工作週但需輪班的工作 (包括日、夜、週末及公眾假期)。

為何加入匯豐客戶服務團隊

這是投身銀行業的理想開端,匯豐將會提供專業的培訓及各種發展機會,讓您規劃清晰的銀行職業生涯。

您可享有每月港幣 16,000 元的底薪以及季度獎金、輪班津貼以及在銀行工作的所有福利,包括 18 天 有薪假期、高達 100% 估值或購買價格的房屋貸款和銀行服務如貸款和信貸便利.  

Build your customer service career with HSBC

This position represents an ideal opportunity to switch to or start a rewarding career in a global bank.

Through our comprehensive training programme you will gain knowledge on the range of personal banking products and services, which will enable you to confidently speak with our customers over the phone to understand their banking needs.

This is a job with interest and variety, where every customer, and customer conversation is different and where you will be provided with the support you need to learn and develop a banking career.

Customer Care Officer – Premier Relationship 

Joining our Contact Centre as a Customer Care Officer, you will handle inbound calls from our Premier customers in Hong Kong, understand their needs and help them with their queries on relevant investment products, services and solutions. 

You should have a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE or above, but no previous banking experience is necessary as we will provide you with the training required, and you will learn through your working experience and from your teammates. 

The key requirement is that you can provide excellent customer service over the phone and be a good problem solver. Verbal communications skills are essential – you should be fluent in Cantonese, English and Mandarin. 

This position may suit a range of different people: you could be just starting on your career journey, looking for a change of career direction, or even looking for a second career in a different life stage.

This is a five-day working week, but you should have the flexibility to work on a rotating shift covering days, nights, weekends and public holidays.

Why join our Contact Centre Business at HSBC

As well as the ideal start to a banking career, we offer you professional training and development opportunities with a clear progression path to building your career with HSBC. 

This opportunity offers a basic salary of HK$16,000 p.m. plus a quarterly bonus, shift allowances and all the benefits of being with a leading international bank, including 18 days’ paid holiday, staff housing loan up to 100% of valuation or purchase price and employee banking services such as loans and credit facilities. 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.  We particularly welcome applications from people with disabilities, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry. 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited. 

CCBHK2020: Customer Service, Customer Care, Customer Relationship, Guest Relation, Guest Service, Member Service, Customer Service Representative

Closing in 3 months
Closing in 3 months
  • Job type:Graduate Jobs
  • Disciplines:

    All Disciplines

  • Work rights:

    Hong Kong Permanent Resident, Hong

    ...
  • Locations:

    Hong Kong

  • Closing Date:31st Dec 2021, 3:59 pm

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